PRIVACY POLICY FOR COSTA COFFEE SURVEY (17/08/2018) v.1.01

INTRODUCTION

This privacy policy applies to information which involves personal data of individuals given to Symeonides Coffee Cyprus Ltd (Costa Coffee Cyprus) when taking a survey through our website or through the website of BHM Media Solutions GmbH (our data processors). 

This Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use the information.
  • The rights available to individuals who provide to us such information.

If you are unfamiliar with the terms used in this policy or the relevant legislation, or if you wish to exercise any of your relevant rights, please feel free to contact us at:

Symeonides Coffee Cyprus Ltd (Costa Coffee Cyprus) 

Address: Yiannou Kranidioti 168, 2235 Latsia, Nicosia, Cyprus 

Tel: +357 22740740

Fax: +357 22484793

Email: privacy@costacoffee.com.cy

Our appointed Data Protection Officer is the Law Firm ANDREAS TH. SOFOKLEOUS LLC who can be contacted at:

Address: 2, Agapinoros Street & Makariou C', Iris Tower, Offices 403-405, 1076, Nicosia, Cyprus

Tel: +357 22-763601

Fax: +357 22-763635

Email: dpo@aslaw.eu

The competent authority in Cyprus for the enforcement of personal data protection legislation is:

The Office of the Commissioner for the protection of personal data

Address: Iasonos 1, 1082 Nicosia Cyprus or P.O.Box 23378, 1682 Nicosia Cyprus

Telephone: +357 22818456

Fax: +357 22304565

Email: commissioner@dataprotection.gov.cy

 

 

 

WHAT INFORMATION WE COLLECT AND FOR HOW LONG

In order to carry out the survey and enter your details for a draw, we only collect the necessary information about you and for the purpose and for the period mentioned below. 

 

DATA ITEM

DATA SUBJECT

LAWFUL BASIS

RETENTION PERIOD

Name

User Completing the Survey

 

Contractual/Legitimate Interests

 

6 years from the date of the draw

 

Phone Number

E-mail address

Age

Purpose of visit

Date and Time of visit

Take-away order (yes/no)

 

HOW WE COLLECT THE INFORMATION

The information will be collected through BHM Media Solutions GmbH who is currently our trusted third-party service provider for collecting your information and conducting the survey. They will also communicate to us all of your personal details or the results of the survey. 

If in the future we change or add a third-party distributor for conducting our surveys, we will update this Privacy Policy and inform you accordingly.

Our current third-party associate for conducting surveys is BHM Media Solutions GmbH and can be contacted at: 

Website: https://www.bhmms.com

Telephone: +49 40 60942678-0 

Email: info@bhmms.com 

Address: Office Hamburg Binnenalster, Ferdinandstr. 2, 20095 Hamburg   

 

HOW WE USE THE INFORMATION

We will use your information in order to carry out our contractual obligations with you – namely, to be able to conduct the draw in accordance with the terms and conditions for conducting draws which can be found on our website. We will also use your name in order to inform you whether you have won and also to publicize it on social media websites such as Facebook Inc.

We will also use your personal information in order to protect our legitimate interests. For example, in case you are unsatisfied with our products we may conduct you in order to receive feedback on the specifics of your complaint and in order to understand how we can improve the quality of our service. 

YOUR RIGHTS UNDER THIS POLICY

If you provide or have already provided to us information about you by applying for a loyalty card, then you have the following rights under this privacy policy and the relevant legislation on the protection on personal data.

You have the right to make a complaint at any time to the supervisory authority in Cyprus for the enforcement of personal data protection legislation, we would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.

You may at any time cancel your consent for us to process your information:

You may at any time send us any of the following requests:

  • A request for us to permanently delete all or some of your information from our records.
  • A request for you to access your information that are in our records. 
  • A request for us to provide you with a copy of your information that are in our records, in digital or hard copy form. 
  • A request for us to update or correct your information that are in our records. 
  • A request for us to forward to another party of your choosing, a copy of all or some of your information that are in our records. 
  • A request for us to limit what we do with your information or to stop all processing of your information. 

If you wish to exercise any of the above rights or if you wish to notify us of a breach of your personal data you will be able to do so by contacting us at any of the following:

Address: Yiannou Kranidioti 168, 2235 Latsia, Nicosia, Cyprus 

Tel: +357 22740740

Fax: +357 22484793

Email: info@costacoffee.com.cy

At any time after providing your consent, you will have a right to withdraw it by visiting any of our stores or by contacting us electronically or in writing using the above contact details.

Please keep in mind that if you cancel your consent for us to collect, keep and use your information for the purpose of facilitating the loyalty card program, or if you make a request for us to permanently delete your information from our records, or if you make a request for us to stop all processing of your information, we will no longer be in a position to effectively facilitate your loyalty card membership and we will no longer be able to provide to you the benefits provided to members. Also, if you make a request for us to limit what we do with your information, in a way that we are no longer in a position to effectively facilitate your loyalty card membership, then we will no longer be able to provide to you the benefits provided to members.

In processing any of the above requests, we will require proof that the person making the request is the same as the person to which the information refers.

 

Symeonides Coffee Cyprus Ltd (Costa Coffee Cyprus)